Centrex, VoIP or hybrid offerings: hosted telephony adapts to its audiences
IP Convergence Expo - While the major operators are honing their offerings centrex, alternatives hybrid-type wiring or Voice over IP PBX seduce enterprises still hesitant towards the IP telephony (ToIP) fully hosted.
1 - Centrex: essentially functional benefits
Remue-household in the market for centrex, formerly occupied by some specialists and a Orange Business Services fairly discreet. SFR and Bouygues Telecom are indeed launching of tenders, with the key to a true fixed-mobile convergence, which is one more argument for a synonym for outsourcing deal.
An operator centrex hosts indeed a platform shared IP-PBX provides terminals and delivers value-added services such as linkages with different types of applications: contact management or CRM, steering features telephone, supervision and reporting. Through his ability to escape the constraints of deployment, centrex is also particularly appropriate when the company has several sites, and many users nomadic or telecommuting.
In return, centrex impose two constraints. First, the company must abandon the existing infrastructure. A choice only if the PBX approaching its end of life. Secondly, it must agree to take the risk - which tends to fade - a quality and continuity of service lower. As to the cost, billed 15 to € 30 per month per user (as national communications are included or not), it is generally not synonymous with savings.
2 - VoIP: a purely economic logic
Tenders for voice over IP (VoIP) eliminate the problem of inheritance, as they are to install a bridge between T0 interfaces (interfaces to access a network ISDN) of the existing PBX and IP network service provider, through an ADSL or SDSL. Migration is borne by the operator, including number portability. For users, it makes no difference. Indeed, the value-added services are non-existent or marginal (email or link with Outlook to manage outgoing calls).
Interest is only economic. The connections France Telecom are removed and the bill takes the form of a monthly package including national communications (eg 49 € per month per link T0, portability and installation included, among IC Telecom). "The cost of connection and communication is still 75% of the budget of a telephone company. By drastically reducing this, the VoIP offerings have a genuine interest, although in the medium term it is not a way forward, "says Yves Peligry, head of the unit unified communications among corporate Niji.
These offers are often offered by providers of centrex themselves, as IC-or B3G Telecom, who see it as a way to get a foothold at the customer. "Our VoIP service accounts for a third of our sales and remains stable, despite the fact that about 15% of customers migrate annually to the centrex," commented Patrice Giami, CEO of B3G. (More. ..)
1 - Centrex: essentially functional benefits
Remue-household in the market for centrex, formerly occupied by some specialists and a Orange Business Services fairly discreet. SFR and Bouygues Telecom are indeed launching of tenders, with the key to a true fixed-mobile convergence, which is one more argument for a synonym for outsourcing deal.
An operator centrex hosts indeed a platform shared IP-PBX provides terminals and delivers value-added services such as linkages with different types of applications: contact management or CRM, steering features telephone, supervision and reporting. Through his ability to escape the constraints of deployment, centrex is also particularly appropriate when the company has several sites, and many users nomadic or telecommuting.
In return, centrex impose two constraints. First, the company must abandon the existing infrastructure. A choice only if the PBX approaching its end of life. Secondly, it must agree to take the risk - which tends to fade - a quality and continuity of service lower. As to the cost, billed 15 to € 30 per month per user (as national communications are included or not), it is generally not synonymous with savings.
2 - VoIP: a purely economic logic
Tenders for voice over IP (VoIP) eliminate the problem of inheritance, as they are to install a bridge between T0 interfaces (interfaces to access a network ISDN) of the existing PBX and IP network service provider, through an ADSL or SDSL. Migration is borne by the operator, including number portability. For users, it makes no difference. Indeed, the value-added services are non-existent or marginal (email or link with Outlook to manage outgoing calls).
Interest is only economic. The connections France Telecom are removed and the bill takes the form of a monthly package including national communications (eg 49 € per month per link T0, portability and installation included, among IC Telecom). "The cost of connection and communication is still 75% of the budget of a telephone company. By drastically reducing this, the VoIP offerings have a genuine interest, although in the medium term it is not a way forward, "says Yves Peligry, head of the unit unified communications among corporate Niji.
These offers are often offered by providers of centrex themselves, as IC-or B3G Telecom, who see it as a way to get a foothold at the customer. "Our VoIP service accounts for a third of our sales and remains stable, despite the fact that about 15% of customers migrate annually to the centrex," commented Patrice Giami, CEO of B3G. (More. ..)
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